24/7 Global Operations

Get in touch with Mods. Whether you need coverage for RiskOps, Trust & Safety, or Back-Office Operations, we’ll route you to the right lead fast. We operate 24/7 across all time zones.

24/7 operations • All time zones • English / French / Arabic / Italian

Address

If you reach out, here’s what helps

You don’t need to send a long brief. A few basics are enough for us to understand what you’re dealing with and come back with something concrete. If you’re unsure about numbers, estimates are perfectly fine.

• What kind of platform is it?
  Marketplace, fintech/payments, subscription, digital goods, high-risk e-commerce… and whether you’re B2C, B2B, or both.
• What volume are we talking about?
  Rough monthly volume is enough: tickets, transactions, disputes/chargebacks, moderation queue, KYC cases, reviews. If you have big spikes (launches, promos, seasonality), mention that too.
• When do you need coverage, and in which languages?
  24/7 or business hours, which time zones matter, and which languages you need (English/French/Arabic/Italian, etc.). Weekend coverage? Say so.
• What do you want us to take care of?
  RiskOps (fraud, disputes, chargebacks), Trust & Safety (moderation, investigations), back-office ops (reviews, onboarding, KYC), or a mix. If you already have a team, tell us what stays in-house.
• What tools are you using today?
  Zendesk/Salesforce, Stripe/Adyen, analytics like Amplitude, chargeback tools (Ethoca/Verifi), internal dashboards—whatever applies. Even a short list helps.
• What does “good” look like for you?
  Your SLA targets (first response / resolution), quality expectations, escalation rules, and how you like reporting (weekly summary, monthly review, KPI dashboard).
• Any constraints we should know upfront?
  NDA, access rules, VPN requirements, audit trail needs, data handling expectations—anything that could affect setup.

Fast routing

Pick the right channel and we’ll route you to the right lead.

How we work

• 24/7 coverage across time zones
• Structured onboarding and QA
• Clear reporting cadence (weekly / monthly)
• Scales with spikes and seasonal volume
• NDA available on request

FAQ