Streamline Your Support Workflows with Zendesk Merger Pro

The Challenge vs. The Solution

The Chaos: Customers frequently send multiple emails, open new chats, and submit overlapping forms for the same issue, cluttering your Zendesk queues and causing agent collision.
The Clarity: Zendesk Merger Pro acts as your inbox organizer. It allows agents to merge related tickets seamlessly, ensuring your team has a single source of truth for every customer interaction.

Bulk Ticket Merging: Select multiple duplicate tickets and merge them into a single master ticket with ease, drastically reducing manual processing time.
Default Custom Field Mapping: Map which custom fields should be kept, overwritten, or appended during the merge process by default so no vital customer data is lost.
Comprehensive Audit Trail: Automatically generate internal notes on the master ticket detailing which tickets were merged, when, and by whom, ensuring full accountability.
Tag Management: Append specific tags to merged tickets to track volume and adjust your routing rules accordingly.

Select: Agents identify and select the duplicate tickets directly within their Zendesk dashboard.
Review: Confirm the custom field mappings to ensure the exact data you need carries over.
Merge: The system closes the duplicates with a customizable response and consolidates all internal notes, public replies, and attachments into the master ticket.

Transparent Pricing: A flat rate of $5 per agent/month unlocks all features. There are no complicated tiers or hidden fees.
Direct Support: Need help getting set up? Email us directly at [email protected] for assistance.

Join support teams who have reclaimed hours of agent time every week using our dedicated Zendesk merger app.